The hotel offers amenities for your comfortable stay and unforgettable experiences
Spotless Room
“The room was impeccably clean, making it a comfortable haven to relax after a long day.” view full review
Tranquil Spa
“The spa offered a serene atmosphere with treatments that truly rejuvenated my senses.” view full review
Excellent Shower
“The shower pressure was excellent, providing a refreshing experience every morning.” view full review
Delicious Breakfast
“The breakfast buffet had a fantastic variety, with fresh options that started my day right.” view full review
General
Smoking allowed in designated areas
Free Wi-Fi
Free parking
24-hour reception
Rooms/ Facilities for disabled
Luggage storage
ATM/Cash machine
Gift/Newsstand
Beauty salon
Multilingual staff
Sports & Fitness
Fitness centre
Kayaking
Tennis court
Fitness studio
Guest Parking
Dryer
Cookware/ Kitchen utensils
Services
Paid airport shuttle
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Wedding services
Shops/Commercial services
Bell staff/Porter
Dining
Continental breakfast
Restaurant
Poolside snack bar
Snack bar
Coffee/Tea in lobby
Free breakfast
Buffet breakfast
Business
Business centre
Children
Paid babysitting/ Child services
Children's pool
Kids club
Facilities for people with disabilities
Bathroom for disabled
Spa & Leisure
Outdoor swimming pool
Beach access
Beach umbrellas
Beach towels
Sun loungers
Entertainment
Garden area
Television in lobby
Spa & wellness centre
Sauna
Treatment room
Room features
Air conditioning
In-room safe
Mini-bar
Sitting area
Balcony
Bathroom
Hair dryer
Washing machine
Free toiletries
Self-catering
Dryer
Cookware/ Kitchen utensils
Media
Flat-screen TV
Paid films
Telephone
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Location
Avenida Xaman Ha Manzana Lote, Playa Del Carmen, Mx,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
Map view
Avenida Xaman Ha Manzana Lote, Playa Del Carmen, Mx,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
City landmarks
Carretera Chetumal-Puerto Juarez Km. 282
Xcaret
4.4
km
152 Calle Quinta Avenida
Quinta Avenida
2.8
km
Carretera 109
Cenote Calavera
3.2
km
Avenida 15 Norte Mz 38 Lote 4
Fun Fitness Globetrotters
760 m
Av. Benito Juárez
Los Fundadores Park
2.2
km
Mall
Playacar Center Shopping Mall
780 m
Zona Arqueologica Playa del Carmen
1.7
km
Disabled-friendly beach
2.2
km
Park
Xel-Ha Park
940 m
Mahi Golf Course
670 m
Golf Course
Campo de Golf Playacar
840 m
Calle Quinta Avenida 10
Playa del Carmen Archeological Site
1.0
km
Paseo Xaman - Ha S/N
Hard Rock Campo de Golf
1.1
km
Maya ruins
1.0
km
Carretera Federal Puerto Juarez- Chetumal KM. 265 Puerto Aventuras
Bel Air Animal Park
2.9
km
Calle Carretera Federal 109
Cenote Carwash
2.9
km
Hwy 307 Km 287
Alltournative
1.1
km
Mall
Starbucks
1.2
km
Mall
City Club
1.2
km
Ave Benito Juarez 109 between 5a y 10a Ave
La Sirena's Fine Mexican Handcrafts
2.2
km
Store
Centro Maya
3.8
km
Avenue With 14 Street 5a Downtown
Corazon de Mexico
2.4
km
5ta Avenida
Galeria de Arte 5ta Avenida
2.4
km
1ra sur y 5ta Avenida Ferry
Casa Tzutuhil
2.4
km
5th Avenue 4th and 6th Streets
Sun Jaguar
2.5
km
Playacar
Xaman Ha Ruins
2.1
km
Paseo Xaman-Ha Playacar
Xaman Ha Aviary
2.9
km
Avenida Paseo Xaman-Ha S/N Mz. 26
Playacar Golf Club
3.4
km
Beach
Playacar Beach
3.5
km
Nearby
Piste Cyclable sur Paseo Xaman-Ha
590 m
Restaurants
Barra Artesanal
700 m
Paseo Xaman Ha 42
Les Crepes de Paris
3.1
km
Avenida Paseo Xaman-Ha 25 Playacar Center
Il Piemonte
820 m
Paseo Xaman Ha
La Vaqueria
2.4
km
Paseo Xaman-Ha
Reviews and Ratings
Feedback from previous guests about their experience.
86%
liked the hotel and would stay again
Great location
Friendly staff
Fusty smell
Basic rooms
8.6/10
Great
Rooms
8.2
Location
8.9
Service
9.0
Dining
8.4
Guest reviews
8.6/10
based on 10 reviews
Troy
United States,
June
2024
9.0/10
I had a wonderful stay at the hotel. The rooms in block 8 were spacious with massive king-size beds, and I was delighted to receive a room upgrade on my Riu Diamond card. The location was superb, right on the stunning white sandy beach with calm sea waters. The dining experience was top-notch, especially the Mexican food.
Rooms
9.0
My room on the 2nd floor of block 8, 8212, was tucked away from the busiest block and had a comfortable king-size bed.
Service
8.0
The staff went above and beyond, especially Alexis who provided exceptional drinks service around the pools and beach. The only downside was the oily cooking in the meals.
Location
10.0
The hotel's location on the beach was stunning, with beautiful white sandy beaches and calm seas. The beaches were well kept with interesting animals roaming around.
Dining
9.0
The dining experience was fantastic, with the Mexican food being a standout. All the restaurants and the buffet were top-notch.
Facilities
9.0
The hotel facilities were excellent, with everything well-maintained and convenient. The only drawback was the need for repellent sprays containing DEET for protection against bugs.
David
United Kingdom,
April
2024
7.8/10
The hotel is ideally located, offering equal distance to the beach and main restaurants. The rooms, though in need of an upgrade for more privacy, are cleaned daily with the fridge drinks replenished promptly. The staff is warm and friendly, making the stay truly memorable. The location is central and convenient, with various blocks offering proximity to different amenities and attractions.
Rooms
7.0
The rooms are cleaned daily, but privacy might be an issue for solo travelers.
Service
9.0
The staff, especially Javier and Danny, go above and beyond to keep guests entertained and satisfied.
Location
8.0
The hotel's location in the gated Playacar resort area is excellent, with easy access to the beach, restaurants, and entertainment options.
Dining
8.0
The dining experience offers a great selection and well-presented dishes, with themed nights adding variety to the meals.
Facilities
7.0
The hotel facilities are adequate but could benefit from some upgrades.
Daniel
United Kingdom,
February
2024
9.2/10
The hotel is wonderfully located with great pool and beach areas. The rooms are clean and comfortable, with a beautiful balcony view of the central pathway. The service is exceptional, with attentive staff providing constant activities and drinks service by the pools and beach. The dining offers a delicious and varied selection. The facilities are top-notch.
Rooms
9.0
My room was very clean and always attended, with a balcony overlooking the walkway to the spacious and clean pool area, which was great for relaxation. Even though it was in the furthest block from the lobby, it was the closest to the pools and beaches.
Service
9.0
The staff were fantastic, always ensuring everyone was having a good time and providing excellent service. They were friendly and approachable, making my stay even more enjoyable.
Location
10.0
The location was superb, with well-kept surroundings and a beautiful white sand beach nearby. It was also close to Playa Del Carmen, a must-visit spot, while offering a serene and clean environment with less seaweed than other areas.
Dining
9.0
The dining experience was a highlight, offering the best meals of the day with a wide selection that was not only delicious but also satisfying. The variety and quality of the food were impressive, making every meal a delight.
Facilities
9.0
The facilities were top-notch, with everything I needed for a comfortable and enjoyable stay. From the pool area to the dining options, everything was well-maintained and up to standard.
Bryan
United States,
January
2024
8.6/10
I had a lovely couple of weeks at the hotel. The rooms were very comfortable and cleaned daily. I would definitely consider coming back, although I also like trying new places. The location was clean and well-kept, with convenient access to different areas of the property. The service was outstanding, with a warm and friendly staff creating a holiday to remember.
Rooms
8.0
The rooms were very comfortable, even though they could benefit from a bit of maintenance. They were cleaned daily, and the drinks in the fridge were replenished as needed.
Service
9.0
The service was exceptional, with staff continuously engaging guests in various activities and genuinely wanting to ensure a great stay.
Location
8.0
The hotel's location was in a clean and lively area, with convenient proximity to different facilities like the pool, beach, and various restaurants. It's situated near both entertainment areas and dining options, providing a lively atmosphere.
Dining
9.0
The dining experience was phenomenal, with a fantastic selection of meals ranging from fresh breakfast options to delicious barbecue and salad choices. It surpassed my expectations for an all-inclusive experience.
Facilities
9.0
The facilities at the hotel were top-notch, offering everything needed for a comfortable and enjoyable stay.
William
United States,
January
2024
8.8/10
I had a wonderful stay at the hotel. The rooms were clean and comfortable, and the staff was incredibly friendly and professional. The location was perfect for easy access to local shops and a short ride to Playa Del Carmen. The dining options were delicious, offering a great variety of dishes. The facilities were excellent, especially the pool and children's play areas.
Rooms
8.0
The rooms were decorated with balloons and kept spotless by the housekeeper Janeth who added thoughtful towel animals every day.
Service
9.0
The staff was cheerful, accommodating, and genuinely friendly. They made me feel so welcome during my stay.
Location
9.0
The hotel's location was clean, well-kept, and convenient, with easy access to local shops and nearby Riu hotels.
Dining
9.0
The dining experience was superb with a great selection of delicious meals, especially the breakfast which had everything from fresh eggs to pancakes and fruit.
Facilities
9.0
The facilities were top-notch, including a small children's play pool, shops, and a theatre nearby. Everything was clean and well-maintained.
Michael
United States,
October
2023
8.8/10
I had a wonderful stay at the hotel. The rooms were always clean and tidy, with a minor issue near the balcony windows that was promptly resolved by Fernando at the reception. Although my room had a disappointing view of a white wall, it was spacious and clean. The location felt like paradise, with palm trees and the sea just a step away, although seaweed was a minor nuisance mostly handled by the staff. The dining experience was quite good, especially the yummy buffet, and the service truly impressed with quick assistance and helpful staff.
Rooms
8.0
The rooms were clean and spacious, though the view from mine was disappointing.
Service
9.0
The service was quick and impressive, with specific attention from Fernando at the reception.
Location
10.0
The hotel's location was simply stunning, right on the beautiful white sandy beach.
Dining
8.0
The dining was quite good, with a great selection of hot food at the buffet.
Facilities
9.0
The facilities were modern and well-maintained, enhancing the overall experience.
Alfred
United Kingdom,
September
2023
8.4/10
I found the hotel in a superb location, right by the beautiful beach and within easy reach of various dining options. The rooms, while spacious and adequate, initially had a slightly fusty smell, especially being on the top floor of block 1 near the lobby. However, they did offer plenty of room for storing our belongings.
Rooms
7.0
The rooms were spacious and had enough space for storing our clothes.
Service
10.0
The staff couldn't do enough for us, were very helpful, and always had a smile, whether clearing seaweed, serving drinks, or assisting with any requests. They were fantastic.
Location
9.0
The location was exceptional, set right on the stunning beach with silky sand and calm waters. It was also convenient for exploring the area, with a pleasant walk to Playa Del Carmen and various dining establishments nearby.
Dining
8.0
The dining experience was top-notch, offering a variety of high-quality dishes that were well-presented. The main restaurant was particularly impressive with delicious options to satisfy any craving.
Facilities
8.0
The facilities were well-maintained and offered everything we needed for a comfortable stay, from dining options to leisure activities.
Great location
Fusty smell
Paul
United Kingdom,
September
2023
8.2/10
The hotel offers spacious and clean rooms, although our view was disappointing, and the lack of sun on the balcony meant we couldn't enjoy it fully. The service was attentive, and the staff went out of their way to keep the surroundings spotless. The beachfront location was stunning, surrounded by beautiful palm trees, but the seaweed could be a minor inconvenience. The dining options were varied and satisfying, particularly the Asian and steakhouse. The facilities were basic but functional, providing all the necessary amenities for a pleasant stay.
Rooms
8.0
The rooms were spacious but basic, kept spotless by the attentive staff.
Service
9.0
The staff was always helpful and dedicated, ensuring a pleasant experience during our stay.
Location
9.0
The beachfront location was superb, creating a paradise-like atmosphere with the sea lapping the shore and the surrounding palm trees.
Dining
8.0
The dining experience was enjoyable, especially the variety offered at the Asian and steakhouse restaurants.
Facilities
7.0
The facilities were basic but provided everything we needed for a comfortable stay.
Jane
United States,
August
2023
8.6/10
I had an amazing time at this hotel! The rooms were beautiful and had a great balcony where we could enjoy our late afternoon backgammon games while overlooking the pool. The housekeeping by Janeth was impeccable, with daily towel animals adding a delightful touch. Although the seaweed was a minor inconvenience, the staff worked hard to keep the beach clean. The dining experience was quite good, especially the breakfast spread with a variety of options. Overall, a wonderful stay with a few minor hiccups.
Rooms
9.0
The room was spotlessly clean and featured daily towel decor, creating a playful atmosphere.
Service
9.0
The staff at this resort were lovely, professional, and always ready to help with a smile.
Location
8.0
The location felt like paradise with well-kept surroundings and a lively pool area.
Dining
8.0
The dining was tailored to different tastes, with good hot food options available.
Facilities
9.0
The facilities were top-notch, offering everything needed for a comfortable and enjoyable stay.
Sid
United Kingdom,
July
2023
8.6/10
My stay at this hotel was absolutely delightful. The rooms are very spacious and have lovely balconies with a brilliant sea view. The staff is incredibly friendly and always ready to assist. The hotel is spotlessly clean, making it a comfortable and pleasant environment. However, the lively atmosphere can get a bit noisy at times, and there are a few animals roaming around the grounds, which may not be for everyone.
Rooms
9.0
I loved my room with its lovely balcony and sea view.
Service
9.0
The staff here are absolutely wonderful, always ready to help and even bringing drinks to the beach.
Location
8.0
The location is superb, right on the beautiful beach with lively surroundings. The grounds are well-kept and home to interesting wildlife.
Dining
8.0
The dining options were varied and delicious, especially the barbecue and salad night.
Facilities
9.0
The facilities were great, offering everything I needed for a fantastic stay.
clean
noisy
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